Refund and Returns Policy – Morocco Tour Vacation

At Morocco Tour Vacation, we strive to provide our customers with the best possible travel experiences. We understand that sometimes plans change, and you may need to cancel or modify your booking. This Refund and Returns Policy outlines the terms and conditions for refunds and cancellations of our services.

1. Cancellation and Refunds

1.1 Cancellations by the Customer

• Cancellation Before the Tour Date:
  • More than 30 Days Before Departure: You will receive a full refund of the amount paid, minus any non-refundable costs (e.g., bank fees, pre-booked services, etc.).
  • 15 to 30 Days Before Departure: You will receive a 50% refund of the amount paid, minus any non-refundable costs.
  • Less than 15 Days Before Departure: No refund will be issued.
• No-Show:
  • If you do not show up on the day of the tour, no refund will be issued.

1.2 Cancellations by Morocco Tour Vacation

• If we cancel your tour for any reason other than force majeure, you will receive a full refund of the amount paid, or you may choose to apply the payment towards another tour.

1.3 Force Majeure

• In the event of cancellation due to circumstances beyond our control (e.g., natural disasters, political unrest, pandemics, etc.), refunds will be issued at our discretion, considering the specific circumstances.

2. Changes and Modifications

2.1 Modifications by the Customer

• Changes to Dates or Itinerary:
  • Requests to change your travel dates or itinerary must be made at least 30 days before the scheduled departure. We will do our best to accommodate your request, but changes are subject to availability and may incur additional charges.

2.2 Modifications by Morocco Tour Vacation

• We reserve the right to modify your itinerary if necessary (e.g., due to weather conditions, availability of services, etc.). Any changes will be communicated to you as soon as possible, and we will make every effort to provide similar alternatives.

3. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Deposits: If a deposit is required to secure your booking, it is non-refundable.
• Pre-Booked Services: Any services pre-booked on your behalf (e.g., accommodation, flights, etc.) that are non-refundable by the provider.
• Bank Fees: Any transaction fees incurred during the booking process.

4. Refund Process

• Refund Requests: To request a refund, please contact our customer service team at [Insert Email Address] or [Insert Phone Number]. Include your booking number and details of the refund request.
• Refund Method: Refunds will be issued to the original payment method within 14 business days of approval.
• Partial Refunds: If only part of your booking is eligible for a refund, we will issue a partial refund accordingly.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Morocco Tour Vacation
Email: [email protected]
Phone: +212 663-150-650